Brian G Burns has three words he uses to keep the sales conversation going.

My story about how I got started in Customer Success is way more heartfelt than my introduction to sales. If I had to sum up my sales...

There is power in less

Cover Photo by Brett Sayles When I discovered Stephen Covey's Time Management Matrix, it felt like a new world was revealed to me. The...

Why my wife has been incredible for my career

As Client Success professionals, we are the first responders.

The phone is ringing; it's my client. I feel my reptilian brain starting to take over and have no idea what I'm going to tell them. I...

I grew up in Highland, Indiana, which is 15 minutes from the Southeast Chicago border, depending on how fast you drive. Highland is a...

Time is valuable, and the best way to respect colleagues and a client's time is to be well prepared. Here is a simple list of tips to...

Successful people wear the same things every day because decision fatigue is real. How you communicate is no different. The following is...